GoTo Resolve review (2026)
GoTo (formerly LogMeIn) bundles remote support, access, ticketing and RMM-style tools into one platform with a genuinely useful free tier.
GoTo Resolve is the IT support and management product from GoTo, the company behind GoTo Meeting and the former LogMeIn brand. It aims to collapse several tools — remote support, unattended access, a ticketing helpdesk, and basic endpoint management — into a single console aimed at small and mid-sized IT teams. Its headline differentiator is a free tier that few serious competitors match, plus a zero-trust security model for remote execution.
Verdict
GoTo Resolve is a strong all-rounder for small IT teams: the free tier is genuinely useful, the all-in-one approach saves juggling tools, and the zero-trust security model is a smart touch. It won't satisfy large MSPs who need deep RMM automation, but for its target audience it's one of the best-value options available.
Key facts
👍 Pros
- Capable free tier for solo technicians and very small teams
- Combines remote support, access and ticketing in one place
- Zero-trust signing for remote commands and scripts
- Clean, modern interface that's quick to learn
- Backed by an established vendor with mobile apps
👎 Cons
- Advanced RMM depth trails dedicated platforms like NinjaOne
- Pricing for higher tiers is less transparent until you talk to sales
- Some features gated behind the top tier
- Occasional connection hiccups reported by users under load
Features & capability
Out of the box you get attended (ad-hoc) remote support, unattended access to managed devices, file transfer, multi-session handling and in-session chat. The built-in ticketing/helpdesk means a small IT shop can take a request, open a ticket and resolve it on the same device without buying a separate PSA. There's also lightweight device management — inventory, remote execution and patch-style actions — though it isn't as deep as a full RMM.
The standout is zero-trust remote execution: scripts and commands are cryptographically signed, so even if an attacker reached the console they couldn't silently push malicious commands without the signing key. For a support tool, that's a meaningful security design.
Security
GoTo Resolve supports end-to-end encryption for sessions, multi-factor authentication, and single sign-on on business tiers. The zero-trust architecture is its security calling card. As with any remote-access tool, the biggest real-world risk isn't the software — it's social engineering, so enforce MFA and restrict unattended access. See our remote-access security guide.
Pricing & value
GoTo Resolve offers a free plan covering core remote support for a limited number of devices, then paid tiers (commonly labelled Standard, Premium and higher) that unlock unattended access at scale, advanced management and ticketing. Exact figures change, so check the current pricing page — but the free tier alone makes it worth a look for solo techs. For teams, compare the per-technician cost against TeamViewer and AnyDesk.
Who should use GoTo Resolve?
Best for
Small and mid-sized IT teams that want remote support, access and ticketing in one affordable platform, and solo technicians who can start on the free tier.
Not ideal for
Large MSPs needing deep, mature RMM automation and extensive third-party integrations — a dedicated RMM such as NinjaOne or Datto will go further.
Frequently asked questions
Is GoTo Resolve the same as LogMeIn?
They share a lineage. GoTo is the company formerly known as LogMeIn; GoTo Resolve is its current IT support and management product. The old LogMeIn site now redirects to GoTo.
Does GoTo Resolve have a free version?
Yes. There's a free tier covering core remote support for a limited number of devices, which is unusually generous for this category. Paid tiers add unattended access at scale, management and ticketing.
Is GoTo Resolve secure?
It uses end-to-end encryption, multi-factor authentication and a zero-trust model that cryptographically signs remote commands. As with any remote tool, enforce MFA and lock down unattended access.
GoTo Resolve vs TeamViewer — which is better?
GoTo Resolve bundles ticketing and has a free tier; TeamViewer is more established for pure remote access and cross-platform reach. See our full comparison.